Complete step-by-step guide to activating your TM 5G SIM

TM (Touch Mobile) is a popular mobile network in the Philippines that is now offering the latest services with 5G technology. If you have purchased a new TM 5G SIM and want to activate it, then this article will provide you with a complete guide. In this guide, we will tell you in detail about the different ways to activate a 5G SIM, the necessary conditions, and the solutions to possible problems.

Benefits of TM 5G SIM Activation

By joining the TM 5G network, you will get the following benefits:

Super-fast Internet

The TM 5G network provides excellent internet speeds, which are suitable for HD streaming, gaming, and other online activities.

Excellent Call Quality

VoLTE services can be availed through TM 5G, which improves call quality.

More Stable Connection

The 5G network provides a wider and more stable connection, especially in congested areas.

Low Latency (Latency)TM

The 5G network has less latency during data transmission, which is ideal for video calling and online gaming.

Easy SIM Activation Process

The 5G SIM can be activated in a few easy steps.

Excellent Customer ServiceTM

The network provides 24/7 customer support to resolve any issues promptly.

Prerequisites for TM 5G SIM Activation

Before activating 5G SIM, ensure the following:

5G ​​Supported Mobile Phone

You must have a mobile phone that supports 5G network.

Complete Registration

Registration is required to activate a new SIM on all networks in the Philippines.

Internet Connection (If activating online)

If you want to activate 5G SIM online, you will need internet.

TM 5G SIM and Mobile Number

You must have a net TM 5G SIM that you want to activate.

Complete method to activate TM 5G SIM

The following methods can be used to activate 5G SIM:

1: Auto Activation (Automatic Method)

• This method is the easiest and works for most users:
• Insert the new TM 5G SIM in your phone.
• Turn on the mobile and wait for a while.
• You will receive an automated welcome message from TM.
• Your SIM will be activated in a few minutes.

2: Activation via SMS

• Install the new TM 5G SIM in your phone.
• Turn on your mobile.
• Open the messaging app and type “SIMREG” and send it to 8080.
• You will receive a confirmation message from TM.
• Register your SIM by following the given instructions.
• Your 5G SIM will be activated as soon as the registration is complete.

3: Seek help from TM Customer Service

• If you are unable to activate your SIM yourself, you can seek help from TM Customer Service:
• Call TM Customer Service on 8080.
• Provide the representative with the details of your new SIM.
• They will give you the necessary instructions, following which you can activate your 5G SIM.

Common issues and solutions during TM 5G SIM registration

What if the activation message is not received?

Restart the phone and check again.

In case of no signal, try somewhere else.

What if the activation via SMS is not successful?

Make sure you have written “SIMREG” in the correct format and sent it to 8080.

If the message is not going, check your balance.

What if the TM 5G SIM is taking a while to activate?

Most SIMs are activated in 5 to 10 minutes, but if activation is not done even after 24 hours, contact TM customer service.

What if the TM 5G SIM is not catching the network?

Turn the mobile off and on again.

Go to the network settings and select “Automatic” mode.

What if an error occurs during registration?

Call the TM helpline and correct your registration details.

What is TM 5G SIM and why is it needed?

Features of TM 5G SIM

Super Fast Internet: 5G network is 10 times faster than 4G.

Low Latency: Lower ping rate, better gaming and video calling.
More stable connectivity: Smooth network even in congested areas.

Better bandwidth: Support for more users at a time.

Why is 5G SIM activation required?

• Must be legally registered.
• A new SIM is required to use the 5G network.
• To avoid using illegal or unregistered SIM.
• For the best internet speed and calling quality.

How to get TM 5G SIM

If you already have a 4G SIM, you can upgrade it to 5G. Otherwise, you will have to buy a newTM 5G SIM.

Ways to buy TM 5G SIM

From TM office or franchise: Visit the nearest TM center with the original CNIC.

Order online: Visit the official website of TM and order the SIM.

From a registered dealer: Buy the SIM from authorized TM dealers.

Steps required for activation after buying the SIM

• Get biometric verification (fingerprint scan) done.
• Provide the ID card details.
  The SIM will be activated as soon as the registration is complete.

Different ways to activate TM 5G SIM

1) Activation via SMS

• Insert the new 5G SIM in your phone.
• SMS your CNIC number to 12345.
• You will receive a confirmation message in a few seconds.
• Once the activation is complete, the 5G network will be activated.

2) Activate via USSD code

• Insert the 5G SIM in your phone.
• Dial *USSD code 123#.
• Follow the instructions that appear on the screen.
• The SIM will be activated in a few minutes.

3) Activation via TM app

• Download the TM official app.
• Log in and go to the “SIM Activation” section.
• Enter your CNIC number and submit.
• Once the verification is complete, your SIM will be activated.

4) Contact TM customer service

• Call TM helpline 111.
• Request SIM activation from a representative.
• Provide your details and provide your ID card number.
• The SIM will be activated after verification is complete.

Settings required after activating TM 5G SIM

1) Activate 5G network

Go to Mobile Settings.

Select Mobile Networks.

Select 5G/LTE in Preferred Network Type.

Restart the mobile and connect to the 5G network.

2) APN Settings (for Internet)

Open APN Settings in the mobile and enter the details given below:

• APN Name: TM 5G
• APN: tm5gdata
• MCC: 410
• MNC: 01
  Save the settings and check the internet.

TM 5G SIM Security and Legal Requirements

• Activate SIM only in the name of the registered user.
• Do not use unregistered or illegal SIM.
• Get your TM number checked with NADRA.

Contact TM Helpline immediately in case of any fraud or unauthorized use.

Common TM 5G SIM Problems and Solutions

1) What if TM 5G SIM is not working?

• Restart the mobile.
• Remove and reinsert the SIM.
• Check the network settings.

2) What if 5G network is not coming?

• Check if your mobile is 5G supported.
• Check the availability of 5G in your area.
• Seek help from TM customer service.

3) What if activation is not possible through SMS or USSD code?

• Turn off Airplane Mode in the mobile.
• Visit a TM franchise and get biometric verification done.

Instructions for TM 5G SIM International Users

• Register with passport and visa.
• Visit TM International Customer Center for verification.
• Activate TM Roaming Service to use abroad.

Conclusion

Activating a 5G SIM is a simple and quick process that can be completed in a few easy steps. In this article, we have detailed all the ways to activate a 5G SIM, possible issues, and their solutions. If you need further assistance, contact TM customer service. Enjoy the best 5G services by connecting to the TM network!

(FAQs)

How many days does it take for a 5G SIM to activate?

It usually takes 5 to 10 minutes to activate, but sometimes it can take up to 24 hours.

Does internet connection required to activate a TM 5G SIM?

No, you can activate your SIM via SMS or automatically.

What to do if the 5G SIM is not activated?

If the SIM is not activated even after 24 hours, contact TM customer service.

What are the benefits of activating a TM 5G SIM?

New users are given free minutes, SMS and internet data bonuses.